ABSTRACT
Process Overview ..................................................................................................... 73 Define Phase Exercises ............................................................................................ 75 Define Phase ............................................................................................................. 78 Define Phase Case Discussion .................................................................................88 SHS Discipline Process Improvement Lean Six Sigma Project Measure Phase .....90 Measure Phase Exercises .........................................................................................92 Measure Phase .........................................................................................................96 Measure Phase Case Discussion ............................................................................ 108 Analyze Phase Exercises ........................................................................................ 110 Analyze Phase ........................................................................................................ 113 Analyze Phase Case Discussion ............................................................................. 133 Improve Phase Exercises........................................................................................ 135 Improve Phase ........................................................................................................ 136 Improve Phase Case Discussion ............................................................................ 143 Control Phase Exercises ......................................................................................... 147 Control Phase ......................................................................................................... 148 Control Phase Case Discussion .............................................................................. 151 References .............................................................................................................. 153
The Sunshine High School (SHS)* is one of the largest high schools in the Orange County Public School system, with more than 3400 students and 340 faculty mem-
bers. The student population is very diverse, comprising many nationalities and students from various socio-economic backgrounds. The campus is divided by an East Campus that consists exclusively of freshman students and a West Campus comprising sophomores through seniors. The leadership team consists of a principal, three assistant principals, and nine deans. The discipline program is charged with the responsibility of providing a safe and effective learning environment. The discipline system is overseen by one assistant principal, and three deans. This program is affected by many factors, including student attendance, student adherence to code of conduct, and classroom management, and discipline. The discipline program is a system of subprocesses that work together to achieve an environment conducive to quality learning.
