Benchmarking global IT majors' brand strength towards global branding of Asian IT organisations Online publication date: Wed, 05-Oct-2022
by Keshab Ray; Meenakshi Sharma
International Journal of Business and Globalisation (IJBG), Vol. 31, No. 2, 2022
Abstract: Asian IT organisations are yet to do good progress in benchmarking towards global branding and benchmarking has not received much attention in marketing literature due to lack of benchmarking framework. The present research develops a brand strength-based benchmarking framework towards global branding and compares brand strength factors of Asian IT organisations with global IT majors. The survey was conducted with a sample size of 300 IT customers who are employees of internal IT divisions of global organisations and avail IT services from global IT organisations like IBM, Accenture, Capgemini and Asian IT organisations like TCS, Infosys and Wipro. Asian IT organisations can benchmark global IT organisations to improve agility, positioning, innovation, awareness building and delivering the brand promise, towards making Asian IT organisations' future ready for global brands and to be able to address the entire breadth of opportunities in the evolving world of cloud and digital. IT is instrumental for the rapid growth of Asian's economy.
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