초록

This research investigated the moderating effects of organizational cynicism and resilience in the relations between mobbing in organization and employees’ turnover intention and between mobbing in organization and employees’ job involvement in hotel industry. In terms of methodology, this research was initiated by setting mobbing in organization(threat to professional status and social isolation) as an independent variable, turnover intention and job involvement as an dependent variable, and finally organizational cynicism and resilience as a moderating variable. The Purposes of this study are 1) to examine the relationship between mobbing in organization(threat to professional status and social isolation) and turnover intention, 2) to examine the relationship between mobbing in organization(threat to professional status and social isolation) and job involvement, and 3) to explore the effect of moderating effect of organizational cynicism and resilience. To obtain data for a practical analysis, 300 copies of questionnaires were distributed among employees in hotel industry(10 hotel company) for two weeks. The number of questionnaire that were really used for the analysis is 279 copies with valid response rate of 93.0%. The findings of hypothesis tests can be summed up as follows. First, the analysis shows that mobbing in organization(threat to professional status and social isolation) makes positive effects on turnover intention. Second, the analysis shows that mobbing in organization(threat to professional status and social isolation) makes negative effects on job involvement. Third, the analysis shows that organizational cynicism has the moderating effects on the relations between mobbing in organization(threat to professional status and social isolation) and turnover intention. and finally, the analysis shows that resilience has the moderating effects on the relations between social isolation between types of mobbing in organization and turnover intention. The above results will provide various implications for CEO and managers.

키워드

Hotel Industry, Mobbing in Organization, Turnover Intention, Job Involvement, Organizational Cynicism, Resilience

참고문헌(48)open

  1. [학술지] 강상묵 / 2016 / 호텔기업 종사원이 지각한 조직정치지각과 이직의도의 관계에서 조직냉소주의의 매개효과 / Tourism Research 41 (1) : 1 ~ 19

  2. [학술지] 강영욱 / 2008 / 조직변화 냉소주의가 직무몰입 및 조직몰입에 미치는 영향 : 사립전문대학을 중심으로 / 한국콘텐츠학회 논문지 8 (7) : 243 ~ 251

  3. [단행본] 김두섭 / 2008 / 회귀분석 : 기초와응용 / 나남출판

  4. [학술지] 김성은 / 2014 / 비서의 감정노동, 직무만족, 이직의도와 회복탄력성간의 관련성에 대한 연구 / 경영과 정보연구 33 (5) : 261 ~ 283

  5. [학술지] 남미경 / 2016 / 보육교사의 회복 탄력성과 인식수준에 따른 이직의도분석 / 인성교육연구 1 (1) : 53 ~ 71

  6. [학위논문] 박연옥 / 2012 / 항공사 승무원이 지각하는 직장 내 집단따돌림의 원인과 결과에 관한 연구

  7. [보고서] 서유정 / 2015 / A 시청 공무직 근로자의직장 괴롭힘 실태

  8. [보고서] 서유정 / 2016 / 국내 15개 산업분야의 직장 괴롭힘 실태

  9. [학술지] 오세연 / 2015 / 직장 내 집단따돌림이 경찰관의 직무만족 및 이직의도에 미치는 영향에 관한 연구 / 한국치안행정논집 12 (3) : 23 ~ 44

  10. [단행본] 이군희 / 2008 / 사회과학 연구방법론 / 법문사

  11. [학술지] 이창욱 / 2008 / 호텔기업에 있어 연봉제에 대한 공정성이 조직몰입에 미치는 영향 - 제도 내재화의 조절효과 - / 호텔경영학연구 17 (1) : 17 ~ 38

  12. [학술지] 이형룡 / 2006 / 호텔기업의 조직냉소주의와 조직성과간의 관계 - 개인특성의 조절효과를 중심으로 - / 관광학연구 30 (5) : 31 ~ 50

  13. [학술지] 전무경 / 2006 / 조직 내 갈등이 조직구성원의 직무태도에 미치는 영향에 관한 연구 / 대한경영학회지 19 (1) : 159 ~ 180

  14. [학술지] 전무경 / 2014 / 호텔산업의 비정규직 종업원들이 지각하는 임금 불공정성과 직무성과간의 관계에서 상사지원과 LMX의 조절효과에 관한 연구: 상대적 박탈감을 중심으로 / 서비스경영학회지 15 (1) : 219 ~ 241

  15. [학위논문] 지수연 / 2013 / 학교급식 조리종사자가 지각하는 직장 내 따돌림의 선행요인과 결과분석

  16. [학술지] 최영근 / 2016 / 직장 내 집단 따돌림이 종업원의 SNS 중독에 미치는 영향: 조직지원인식의 조절효과 탐색 / 역량개발학습연구(구 한국HRD연구) 11 (3) : 55 ~ 75

  17. [학술지] 한기장 / 2012 / 호텔종사원의 사회적자본이 신뢰 및 조직냉소주의와 이직의도에 미치는 영향:-서울시내 특급호텔을 중심으로- / 관광레저연구 24 (1) : 347 ~ 369

  18. [학위논문] 홍수연 / 2014 / K항공사 객실 승무원의 대인관계 스트레스가 직무몰입에 미치는 영향 : 회복탄력성의 조절효과로

  19. [학술지] Agervold, M. / 2004 / Relationships between bullying, psychosocial work environment an individual stress reactions / Work and Stress 18 (4) : 336 ~ 351

  20. [학술지] Andersson, L. M. / 1997 / Cynicism in the workplace : some causes and effects / Journal of Organizational Behavior 18 (5) : 449 ~ 469

  21. [학술지] Block, J. / 1996 / IQ and ego-resiliency : Conceptual and empirical connections and separateness / Journal of Personality and Social Psychology 70 : 349 ~ 361

  22. [학술지] Churchill, G. A. Jr. / 1979 / A Paradigm for developing better measures of marketing constructs / Journal of Marketing Research 16 : 64 ~ 73

  23. [학술지] Coyne, I. / 2003 / Self and peer nominations of bullying : An analysis of incident rates, individual differences and perceptions of the working environment / European Journal of Work and Organisational Psychology 12 (3) : 209 ~ 228

  24. [학술지] Dean, J. / 1998 / Organizational cynicism / The Academy of Management Review 23 (2) : 341 ~ 352

  25. [단행본] Heinemann, P. P. / 1973 / Bullying: Group Violence among Children and Adults / Gyldendal

  26. [단행본] Hoel, H. / 2000 / Destructive Conflict and Bullying at Work / Manchester School of Management

  27. [학술지] Janssen, O. / 2001 / Fairness perceptions as a moderator in the curvilinear relationships between job demands, and job performance and job satisfaction / Academy of Management Journal 44 : 1039 ~ 1050

  28. [단행본] Lazarus, R. S. / 1991 / Emotion and Adaptation / Oxford University Press

  29. [학술지] Leymann, H. / 1990 / Mobbing and psychological terror at workplaces / Violence and Victims 5 (2) : 119 ~ 126

  30. [단행본] Leymann, H. / 1992 / Psychiatric Problems after Mobbing—A Study of 2428 Individuals / Arbetarskyddsstyrelsen

  31. [학술지] Leymann, H. / 1996 / The content and development of bullying at work / European Journal of Work and Organizational Psychology 51 : 165 ~ 184

  32. [학술지] Lodahl, T. M. / 1965 / The definition and measurement of job involvement / Journal of Applied Psychology 49 (1) : 24 ~ 33

  33. [단행본] Lorenz, K. / 1991 / Here I am - Where Are You? The Behaviour of Geese / Piper

  34. [학술지] Luthans, F. / 2007 / Emerging positive organizational behavior / Journal of Management 33 : 321 ~ 349

  35. [학술지] Morris, J. A. / 1996 / The dimension, antecedents, and consequences of emotional labor / Academy of Management Review 21 : 986 ~ 1010

  36. [단행본] Nunnally, J. C. / 1994 / Psychometric theory / McGraw-Hill

  37. [단행본] Olweus, D. / 1978 / Aggression in the Schools:Bullies and Whipping Boys / Hemisphere, Wiley

  38. [학술지] Parker, D. F. / 1983 / Organizational determinants of job stress / Organizational Behavior and Human Performance 32 : 160 ~ 177

  39. [학술지] Rayner, C. / 1997 / A summary review of literature relating to workplace bullying / Journal of Community and Applied Social Psychology 7 : 181 ~ 191

  40. [단행본] Rutter, M. / 1990 / Risk and Protective Factors in the Development of Psychopathology / Cambridge University Press

  41. [학술지] Saleh, S. D. / 1976 / Job involvement : Concepts and measurements / Academy of Management Journal 19 : 213 ~ 224

  42. [학술지] Smith, B. W. / 2008 / The brief resilience scale : assessing the ability to bounce back / International Journal of Behavioral Medicine 15 (3) : 194 ~ 200

  43. [학술지] Steel, R. P. / 1984 / A review and meta-analysis of research on the relationship between behavioural intentions and employee turnover / Journal of Applied Psychology 69 (4) : 673 ~ 686

  44. [학술지] Tierney, P. / 1999 / An examination of leadership and employee creativity : The relevance of traits and relations / Personnel Psychology 52 : 591 ~ 620

  45. [학술지] Van Dijk, P. / 2007 / Being Somebody Else : Emotional Labor and Emotional Dissonance in the Context of the Service Experience at a Heritage Museum Site / Journal of Hospitality and Tourism Management 14 (2) : 157 ~ 169

  46. [학술지] Wanous, J. P. / 2000 / Cynicism about organizational change / Group and Organization Management 25 (2) : 132 ~ 153

  47. [학술지] Zapf, D. / 2001 / Conflict escalation and coping with workplace bullying : a replication and extension / European Journal of Work and Organizational Psychology 10 : 497 ~ 522

  48. [학술지] Zapf, D. / 1999 / Organisational, work group related and personal causes of mobbing/bullying at work / International Journal of Manpower 20 : 70 ~ 85