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Transit agency leadership must make a real and concerted effort to take the mental health and overall wellness of frontline workers more seriously. Leadership can play an important role by making a clear commitment and dedicating resources to address mental health, wellness, and resiliency at their agencies. Ultimately, this means that more funding and staff resources are needed to address barriers and to develop, implement, and support programs aimed at improving mental health, wellness, and resiliency. This includes staff dedicated to implementing and monitoring holistic wellness programs.
TCRP Research Report 245: Mental Health, Wellness, and Resilience for Transit System Workers, a pre-publication from TRB's Transit Cooperative Research Program, provides a detailed summary of common factors that influence the mental health, well-being, and resiliency of frontline transit workers and includes a range of solutions that transit agencies can implement to address them. Findings were determined using a mix of research methods, including multiple interviews and focus groups with frontline employees, transit agency management, and union leadership at two different points in the project.
Supplemental to the report are a Research Brief and an Implementation Plan.
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