Behaviour Compliance Model of Internet Use Among Employees in Klang Valley

Nur Ilyana Ismarau Tajuddin, Zawiyah Mohammad Yusof
dx.doi.org/10.17576/apjitm-2015-0402-04

Abstract

Cyberloafing in a workplace refers to employees using Internet resources of the organization for matters not related to work. This issue affects both the employees and organizations such as decline in job performance, discipline problems that can lead to termination or loss of employment, breach of corporate confidentiality and loss of reputation, violation of privacy, personal and organizations liabilities, decline in productivity and security problems. Acceptable Internet Use Policy (IUP) is an effective mechanism that is able to reduce Internet abuse. Previous research only emphasized on employees' compliance with the Information Security Policy (IS) instead of Acceptable Internet Use Policy. Existing model on the compliance of IUP is not effective in preventing Internet abuse. Therefore, the purpose of this study is to analyse the factors that motivates employees' behaviour to comply with IUP. With reference to General Deterrence Theory (GDT) and Theory of Reasoned Action (TRA), a conceptual model of employees' behaviour was developed. This study integrates and adapts items from several instruments in the contexts of compliance with organizational policies. IUP compliance behavioural factors are identified such as monitoring, punishment, reward, subjective norms, organizational commitment and personal norms. A survey on 151 employees of Small and Medium Enterprises (SMEs) around Klang Valley was conducted using questionnaire as instrument for data collection. The survey was conducted for 4 weeks from 1st to 31st December 2014. The collected data was then analysed using Statistical Package for the Social Science (SPSS) software version 16.0. The hypotheses were tested using Structural Equation Modeling (SEM). Results of the data analysis shows that monitoring, organisational commitment, subjective norms and personal norms have a significant impact on the behaviour of employees to comply with the IUP. Punishment was found to influence the reward factor other than commitment to organisational factors affect personal norms. The findings of this research could be used as guidance for employers to align the optimum Internet usage, thus restricting employees from abusing the Internet resources of the organization for personal matter, which is deemed detrimental to organizational productivity.

keyword

Computer ethic, Cyberloafing, Acceptance Usage Internet Policy, Internet Security, Organization

Area

Cyber Security and Digital Forensic