Quality management promotion to improve competitiveness

Hie author aims to demonstrate the importance of quality issues in national strategies for increased productivity and competitiveness in Latin America. Quality is an important factor in today’s increasingly globalized and liberalized markets, and the application of quality management techniques is therefore considered to make a positive contribution to the competitive performance of countries, economic sectors and individual organizations. Since competitiveness contributes to sustainable development, the widespread diffusion and implementation of quality management seems desirable from a national point of view.