초록

This study proposed SNS big data analysis method of food service industry in the 4th industrial revolution. This study analyzed the keyword of the fourth industrial revolution by using Google trend. Based on the data posted on the SNS from January 1, 2016 to September 5, 2017 (1 year and 8 months) utilizing the "Social Metrics". Through the social insights, the related words related to cooking were analyzed and visualized about attributes, products, hobbies and leisure. As a result of the analysis, keywords were found such as cooking, entrepreneurship, franchise, restaurant, job search, Twitter, family, friends, menu, reaction, video, etc. As a theoretical implication of this study, we proposed how to utilize big data produced from various online materials for research on restaurant business, interpret atypical data as meaningful data and suggest the basic direction of field application. In order to utilize positioning of customers of restaurant companies in the future, this study suggests more detailed and in-depth consumer sentiment as a basic resource for marketing data development through various menu development and customers' perception change. In addition, this study provides marketing implications for the foodservice industry and how to use big data for the cooking industry in preparation for the fourth industrial revolution.

키워드

The 4th industrial revolution, Big data, Data mining, Social matrix, SNS(Social Network Services).

참고문헌(23)open

  1. [기타] Douglas, L. / 2012 / The importance of ‘ig Data: A definition / Gartner

  2. [기타] Food Eating Out Economy / 2017 / Fourth industrial revolution led by food and restaurant industry innovation

  3. [보고서] Jung, Y. C. / 2012 / Big data revolution and media policy issues

  4. [단행본] Jung, Y. C. / 2013 / Data / Communication Books

  5. [단행본] Hod L. / 2013 / The new world of 3D printing / Hans Media

  6. [인터넷자료] / The fourth industrial revolution what it means and how to respond

  7. [기타] IBM Global Business Services / 2012 / Michael Schroeck &Rebecca Shockley & Janet Smart, Dolores Romero-Morales, Peter Tufano, Realistic Utilization of Big Data

  8. [학술지] 김학선 / 2017 / 빅데이터를 활용한 음식관광관련 의미연결망 분석의 탐색적 적용 / Culinary Science & Hospitality Research 23 (4) : 22 ~ 32

  9. [학술지] 김학선 / 2017 / 전시컨벤션센터 식품박람회와 관련된 빅데이터의 의미연결망 분석 / Culinary Science & Hospitality Research 23 (3) : 257 ~ 270

  10. [기타] Korea Information Technology Agency / 2016 / In the era of intelligence, the big design to new Korea. IT & Future Strategy 1

  11. [학술지] 이병엽 / 2015 / 비용절감 측면에서 클라우드, 빅데이터 서비스를 위한 대용량 데이터 처리 아키텍쳐 / 한국콘텐츠학회 논문지 15 (5) : 570 ~ 581

  12. [학술지] Lee, E. M. / 2016 / The fourth industrial revolution and changes in the industrial structure / Information and Communication Broadcasting Policy 28 (15) : 1 ~ 22

  13. [학술지] 이지혜 / 2013 / The Effect of College Students' Confidence in Nutrition Knowledge on Health-Related Behavioral Intentions : The Moderating Effect of Gender / Culinary Science & Hospitality Research 19 (4) : 136 ~ 146

  14. [단행본] Linoff, Gordon S. / 2011 / Data mining techniques: For marketing, sales, and customer relationship management / Wiley

  15. [단행본] Liu, B. / 2011 / Web data mining / Springer

  16. [학술지] Markus H. / 2011 / Data mining techniques 10 : 313 ~ 355

  17. [단행본] O’eilly / 2012 / Big data now: Current perspectives from O’eilly readar / O’eilly Media

  18. [단행본] Samsung Economic Research Institute / 2012 / Bigdata; Origin of industrial crustal fluctuations / CEO Information : 851

  19. [학술대회] Schimon G. / 2017 / Conditions for effective risk sharing against marine pollution: The case of the Ría De vigo / NHH Dept. of Business and Management Science Discussion Paper

  20. [기타] Schwab, K. / 2016 / The fourth industrial revolution: What it means, how to respond

  21. [단행본] Sharon, M. / 2016 / The future of jobs, world economy forum / Switzerland Chapman

  22. [기타] Pete / 2000 / CRISP-DM 1.0 Step-by-step data mining guide / SPSS

  23. [기타] World Economic Forum / 2012 / Big data, big impact: New possibilities for international development