Vojnosanitetski pregled 2016 Volume 73, Issue 9, Pages: 803-810
https://doi.org/10.2298/VSP140728040S
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Assessment and self-assessment of the pharmacists' competencies using the global competency framework (GbCF) in Serbia
Stojkov Svetlana (Pharmacy „Subotica“, Subotica)
Tadić Ivana 
(Faculty of Pharmacy, Department of Social Pharmacy and Pharmaceutical Legislation, Belgrade)
Crnjanski Tatjana (Pharmacy „Subotica“, Subotica)
Krajnović Dušanka (Faculty of Pharmacy, Department of Social Pharmacy and Pharmaceutical Legislation, Belgrade)
Background/Aim. Pharmacists' competence represents a dynamic framework of
knowledge, skills and abilities to carry out tasks, and it reflects on
improving the quality of life and on patients’ health. One of the documents
for the Evaluation and Competency Development of Pharmacists is the Global
Competency Framework (GbCF). The aim of this study was to implement the GBCF
document into Serbian pharmacies, to perform assessment and self assessment
of the competencies. Methods. The assessment and self-assessment of
pharmacists’ competencies were performed during the period 2012−13 year in
eight community pharmacy chains, in seven cities in Serbia. For assessment
and self-assessment of pharmacists competencies the GbCF model was applied,
which was adjusted to pharmaceutical practice and legislation in Serbia.
External assessment was conducted by teams of pharmacists using the
structured observation of the work of pharmacists during regular working
hours. Evaluated pharmacists filled out the questionnaire about demographic
indicators about the pharmacist and the pharmacy where they work. Results. A
total of 123 pharmacists were evaluated. Pharmacists’ Professional Competency
Cluster (KK1) had the lowest score (average value 2.98), while the cluster
Management and Organizational Competency (KK2) had the highest score (average
value 3.15). The competence Recognition of the Diagnosis and Patient
Counseling (K8), which belonged to the cluster KK1, had the lowest score
(average value for assessment and self-assessment were 2.09, and 2.34,
respectively) among the all evaluated competencies. Conclusion. GbCF might be
considered as an instrument for the competencies' evaluation/selfevaluation
and their improvement, accordingly.
Keywords: pharmaceutics, pharmacies, community pharmacy services, Serbia, professional role, questionnaires, patient satisfaction, quality of life