Leveraging Service Design by bridging business and process modeling

Abstract

There are currently several techniques or notations for business and process modeling that allow the idea of business to be explored in greater or less detail, while simultaneously helping to understand, conceptualize and represent the services that add value to an organization. These techniques have similarities and differences but are in many cases complementary. However, there is no solution that allows working with them in an integrated manner, shortening the distance between business and process modeling areas. All this given, this paper introduces the latest functionalities incorporated in a modeling environment for service design that currently supports 5 different notations (Business Model Canvas, e3value, Service Blueprint, Process Chain Network and BPMN) as well the partial generation of models from a model elaborated with a different notation along with the corresponding relations model.