بررسی تأثیر ابعاد مدیریت دانش بر بهره‌وری سازمانی (موردمطالعه: پتروشیمی شرکت تبریز)
محورهای موضوعی : مدیریت صنعتی
ناصر سیف اللهی
1
(دانشیار گروه مدیریت بازرگانی، دانشگاه محقق اردبیلی، اردبیل، ایران)
کلید واژه: بهره‌وری سازمانی, ابعاد مدیریت دانش, سبک مدیریت دانش, شرکت پتروشیمی تبریز,
چکیده مقاله :
هدف این پژوهش بررسی تأثیر ابعاد مدیریت دانش بر بهره‌وری سازمانی است. نوع تحقیق ازنظر هدف کاربردی و به لحاظ ماهیت روش انجام کار، توصیفی- همبستگی است. جامعه آماری پژوهش کلیه کارکنان شرکت پتروشیمی شهر تبریز را شامل می شود. تعداد کارکنان این شرکت در سال 1397، بر اساس آمارهای موجود 2400 نفر بود.. بر اساس فرمول کوکران حجم نمونه لازم جهت بررسی این پژوهش، 331 نفر را دربر می گیرد. از دو پرسشنامه برای جمع‌آوری داده‌ها استفاده است. برای تجزیه‌وتحلیل داده‌های تحقیق از آمار استنباطی شامل آزمون‌های ضریب همبستگی و تحلیل رگرسیون چند متغیره استفاده‌شده است. نتایج تحقیق نشان می‌دهد که ابعاد مدیریت دانش -کسب دانش، ذخیره‌سازی، تسهیم و کاربرد دانش بر بهره‌وری سازمانی- در شرکت پتروشیمی تأثیر مثبت و معنادار دارد. مقدار ضریب تعیین در مدل برازش شده برابر با 0/8 است که بیانگر تأثیر بالای ابعاد مدیریت دانش در تبیین رفتار متغیر وابسته یعنی بهره‌وری سازمانی در شرکت پتروشیمی تبریز است و اهمیت تأثیر مدیریت دانش در افزایش بهره‌وری سازمانی در شرکت پتروشیمی تبریز را نشان می‌دهد. یافتـه‌هـای ایـن پـژوهش مـی‌توانـد در جهت حرکت شرکت‌ها به سمت توجه بیشتر به مدیریت دانش برای افزایش بهره‌وری مؤثر واقع شود.
This descriptive correlational study was undertaken with the purpose of examining the effect of knowledge management dimensions on organizational productivity. The research population comprised all employees at Tabriz Petrochemical Company who, according to existing figures, included 2,400 people in 2017. Based on Kukran formula, a sample of 331 employees was selected as the research participants. The research data were collected via two questionnaires and analyzed through inferential statistics, correlation coefficient and multivariate regression analysis. The findings revealed that knowledge management dimensions including knowledge acquisition, storage, sharing and application had a positive and significant effect on organizational productivity in Tabriz Petrochemical Company. The coefficient of determination in the fitted model was found to be 0.8, indicated that the company’s organizational productivity, as the dependent variable, was significantly impacted not only by the knowledge management dimensions but also by the overall knowledge management. The findings emerging from this study urges the companies to take knowledge management into account as a means of enhancing productivity.
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Alvani, S, M., & Shahgholian, K.(2006). Designing a Model for Assessing Knowledge Management Level in Industrial Organizations in Iran (Research in the Automotive Industry). Management Studies , 13)52(, 1-16. [In Persian]
Andreeva, T., & Kianto, A. (2012). Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic
performance. Journal of knowledge management, 16(4), 617-636.
Bosua, R., & Venkitachalam, K. (2013). Aligning strategies and processes in knowledge management: A framework. Journal of Knowledge Management, 17(3), 331–346.
Bowen, D. E., & Lawler, E. E. (1995). Empowering service employees . MITSloan management review, 33, 31-39
Chua, A.Y., & Banerjee, S. (2013). Gamification of Community Policing:Spam
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Fidel, P., Schlesinger, W., & Cervera, A. (2015). Collaborating to innovate: Effects on customer knowledge management and performance, Journal of Business Research, 68(7), 1426- 1428.
Finger,M., & Brand,B. Silvia.(1999).The Concept of the Learning Organization Applied to the Translation of the Public Sector, London, Sage 130-156.
Honari H., Rezaeian A., Kouzehchian Hashemi & Ehsani M. (2006), The relationship Between Motivation and Productivity of man power in the Physical Education Organization of Iran. Harakat, 27, 45-54. (In Persian)
Lai,Y.,& Lin, F. (2012). The Effects of Knowledge Management and Technology Innovation on New Product Development Performance -An Empirical Study of Taiwanese Machine Tools Industry, Social and Behavioral Sciences, 40, 157-164.
Lambert, W. E. (2004). Servant leadership qualities of principals, organizational climate, and student achievement: A correlational study (Doctoral dissertation, Nova Southeastern University). Dissertations Abstracts International, 66(02), 430. (UMI No. 3165799).
Lee, H. & Choi, B. (2003). Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination. Journal of Management Information Systems, 20(1), 179-228.
Khaki, G. (2006). Introduction to Productivity Management. Tehran: Kanoneh Farhang . Publication Saynoma, (In Persian).
Muthuveloo, R., Shanmugam, N., & Teoh, A. P. (2017). The impact of tacit knowledge management on organizational performance: Evidence from Malaysia. Asia Pacific Management Review. 22(4), 192-201.
Nonaka, I., & Toyama, R. (2007). Why do firms differ? The theory of the knowledgecreating firm. Knowledge creation and management, New York: Oxford University Press. 13–31.
Polanyi, M. (1966), The Tacit Dimension, Gloucester, MA : Peter Smith, 1-23.
Ragab, M. A. F., & Arisha, A. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873–901
Ragab, M. A. F., & Arisha, A. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873–901.
Seifollahi, N.(2017). Principles of Management. Arad Ketab Publishing, Tehran.[In Persian]
Seifollahi, N.(2019). Investigating the Effects of Human Capital Dimensions on Productivity of Broiler Farms.ranian Journal of Agricultural Economics and Development Research, 1(51),149-159.[In Persian]
Sofianti,T.D.,Suryadi, K.,Govindaraju, R. & Prihartobo, B.(2010). Customer knowledge co-creation process in new product evelopment, Proceedings of the World Congress on Engineering,1, 1-8.
Trussler, S. (1998).The Rules of the Game, The Journal of Business Strategy, 19( 1),16-19.
Weinreich,R., & Groher,I.(2016).Software architecture knowledge management approaches and their support for knowledge management activities: A systematic literature review. Information and Software Technology, 80, 265-286.
Wiig, K. M. (1993). Knowledge management foundations. Arlington: Schema Press, 15-70.
Zack ,M., Mckeen .J & Singh ,S.(2009). Knowledge managemen
performance:An exploratory analysis, Journal of Knowledge Management
13(6), 392-409.
Zaim,H., Tatoglu ,E & Zaim S.(2007).Performance of knowledge management practices: A causal analysis. Journal of Knowledge Management.11(6), 54-67
Yang, J. (2010). The knowledge management strategy and its effect on firm
performance: A contingency analysis, Int. J. Production Economics, 125(2), 215– 223.
Yung, S. & Kang, H. H. (2008). Is synergy always good? Clarifying the effect of innovation capital and customer capital on firm performance in two contexts, Technovation, 28(10), 667– 678.
_||_Alazmi, M., & Zairi, M. (2010). Knowledge management critical success factors, Journal of Knowledge Management, 199-204.
Alvani, S, M., & Shahgholian, K.(2006). Designing a Model for Assessing Knowledge Management Level in Industrial Organizations in Iran (Research in the Automotive Industry). Management Studies , 13)52(, 1-16. [In Persian]
Andreeva, T., & Kianto, A. (2012). Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic
performance. Journal of knowledge management, 16(4), 617-636.
Bosua, R., & Venkitachalam, K. (2013). Aligning strategies and processes in knowledge management: A framework. Journal of Knowledge Management, 17(3), 331–346.
Bowen, D. E., & Lawler, E. E. (1995). Empowering service employees . MITSloan management review, 33, 31-39
Chua, A.Y., & Banerjee, S. (2013). Gamification of Community Policing:Spam
SpamCombat. In International Conference on Active Medi Technology, 74-83
Durst, S., & Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16(6), 879–903.
Fidel, P., Schlesinger, W., & Cervera, A. (2015). Collaborating to innovate: Effects on customer knowledge management and performance, Journal of Business Research, 68(7), 1426- 1428.
Finger,M., & Brand,B. Silvia.(1999).The Concept of the Learning Organization Applied to the Translation of the Public Sector, London, Sage 130-156.
Honari H., Rezaeian A., Kouzehchian Hashemi & Ehsani M. (2006), The relationship Between Motivation and Productivity of man power in the Physical Education Organization of Iran. Harakat, 27, 45-54. (In Persian)
Lai,Y.,& Lin, F. (2012). The Effects of Knowledge Management and Technology Innovation on New Product Development Performance -An Empirical Study of Taiwanese Machine Tools Industry, Social and Behavioral Sciences, 40, 157-164.
Lambert, W. E. (2004). Servant leadership qualities of principals, organizational climate, and student achievement: A correlational study (Doctoral dissertation, Nova Southeastern University). Dissertations Abstracts International, 66(02), 430. (UMI No. 3165799).
Lee, H. & Choi, B. (2003). Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination. Journal of Management Information Systems, 20(1), 179-228.
Khaki, G. (2006). Introduction to Productivity Management. Tehran: Kanoneh Farhang . Publication Saynoma, (In Persian).
Muthuveloo, R., Shanmugam, N., & Teoh, A. P. (2017). The impact of tacit knowledge management on organizational performance: Evidence from Malaysia. Asia Pacific Management Review. 22(4), 192-201.
Nonaka, I., & Toyama, R. (2007). Why do firms differ? The theory of the knowledgecreating firm. Knowledge creation and management, New York: Oxford University Press. 13–31.
Polanyi, M. (1966), The Tacit Dimension, Gloucester, MA : Peter Smith, 1-23.
Ragab, M. A. F., & Arisha, A. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873–901
Ragab, M. A. F., & Arisha, A. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873–901.
Seifollahi, N.(2017). Principles of Management. Arad Ketab Publishing, Tehran.[In Persian]
Seifollahi, N.(2019). Investigating the Effects of Human Capital Dimensions on Productivity of Broiler Farms.ranian Journal of Agricultural Economics and Development Research, 1(51),149-159.[In Persian]
Sofianti,T.D.,Suryadi, K.,Govindaraju, R. & Prihartobo, B.(2010). Customer knowledge co-creation process in new product evelopment, Proceedings of the World Congress on Engineering,1, 1-8.
Trussler, S. (1998).The Rules of the Game, The Journal of Business Strategy, 19( 1),16-19.
Weinreich,R., & Groher,I.(2016).Software architecture knowledge management approaches and their support for knowledge management activities: A systematic literature review. Information and Software Technology, 80, 265-286.
Wiig, K. M. (1993). Knowledge management foundations. Arlington: Schema Press, 15-70.
Zack ,M., Mckeen .J & Singh ,S.(2009). Knowledge managemen
performance:An exploratory analysis, Journal of Knowledge Management
13(6), 392-409.
Zaim,H., Tatoglu ,E & Zaim S.(2007).Performance of knowledge management practices: A causal analysis. Journal of Knowledge Management.11(6), 54-67
Yang, J. (2010). The knowledge management strategy and its effect on firm
performance: A contingency analysis, Int. J. Production Economics, 125(2), 215– 223.
Yung, S. & Kang, H. H. (2008). Is synergy always good? Clarifying the effect of innovation capital and customer capital on firm performance in two contexts, Technovation, 28(10), 667– 678.