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Information systems are key enablers for the integration and reliable management of the product development process. Information systems are the backbone that connects various sub-processes and enables flexible product customization. Fast, robust, and cost-efficient product adaptation is especially important in one-of-a-kind production. This paper presents a transformation of the product development design process for large power transformers into a competitive and smartly supported process. One-of-a-kind production is specific, as each product must be customized, wherefore a robust design process well supported by IT plays a key role in creating a digital twin and the product’s final value. Based on a systematic analysis of the sample company, this paper proposes a model for the complete renewal of information systems and of working methodology, where reorganization is demonstrated in an increase of overall effectiveness.
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