@article{ART002101655},
author={ 장하천 and 이성필 },
title={Developing the Service Quality Model of University Dormitory in Korea},
journal={한국공간디자인학회 논문집},
issn={1976-4405},
year={2016},
volume={11},
number={2},
pages={41-52},
doi={10.35216/kisd.2016.11.2.41},
url={http://dx.doi.org/10.35216/kisd.2016.11.2.41}

TY - JOUR
AU - 장하천
AU - 이성필
TI - Developing the Service Quality Model of University Dormitory in Korea
T2 - 한국공간디자인학회 논문집
PY - 2016
VL - 11
IS - 2
PB - 한국공간디자인학회
SP - 41-52
SN - 1976-4405
AB - (Background and purpose) Dormitory is the significant part of university service system and administrators pay more and more attention to its service quality; good dormitory service quality becomes the major competitive power of university; it is the theme we should consider that how to measure the service quality of dormitory. In the previous study, researchers understand, evaluate and determine the key factors of house under different background with lot of researches, such as hotel, apartment and so on. Among the issued literatures of house, there is few empirical researches on service quality evaluation of student dormitory. The primary objective of this paper was to determine evaluation component on dormitory service quality (DSQ) in higher educational institutions in South Korea. (Method)First of all, using KJ method to find the basic behavior of today's college students in the dormitory life, and identify the impact of the quality of student life specific point. KJ method refers to a tool of quality management submitted by Kawakita Jiro of Japan. The KJ method refers to a method that manages thoughts in some certain ways, grasps the essence and finds the new solutions for the problems. And then, with reference of existing literature of service quality and its constituent elements, we created 15 evaluation of DSQ items. Secondly, after factor analysis 4 evaluation dimensions were found out that can be applied in DSQ. Factor analysis is a data reduction technique that uses correlations between data variables. It assumes that some underlying factors exist that explains the correlations or interrelationships among observed variables. (Results)The results of the study show that, the theoretical model subimitted in the thesis is tested by statistical analysis, it proves to measure dormitory service quality effectively and it has good applicability in dormitory background. The model contains four evaluation factors and they are: 1. Core facilities: core facilities mainly refer to the service provided by dormitory to meet the most basic living conditions for university students, including hardware of bedroom, hardware of bathroom and hardware of toilet. 2. Supporting facilities: supporting facilities refer to the service facilities play the supporting role, e.g. management office, learning & entertainment facilities and Internet etc. 3. Management and Supporting system: this factor refers to rules and regulations made by dormitory administrators and various running status of support system, such as health management, safety management, facility maintaince and so on. 4. Accessibility: it can be understood in the dormitory research background as that is the location of dormitory convenient for students to go to places such as shopping area, teaching area and so on.(Conclusions)Students are hoping eagerly that they are able to receive high service quality from the supplier and also that the university administrators carefully consider that what kind of dormitory conditions can promote the learning and growth of its students. Service quality evaluation component was developed in this study that is not only able to help administrators to analyze, measure, control and evaluate the status of service quality conveniently and exactly, but also promote and guarantee the overall administration of service quality effectively.
KW - Factor Analysis, Dormitory, Service quality, KJ method, Evaluation factor
DO - 10.35216/kisd.2016.11.2.41
UR - http://dx.doi.org/10.35216/kisd.2016.11.2.41
ER -

장하천 and 이성필 . 2016, “Developing the Service Quality Model of University Dormitory in Korea”, 한국공간디자인학회 논문집, vol. 11, no. 2, pp. 41-52. Available from: doi:10.35216/kisd.2016.11.2.41

장하천 이성필 et al. “Developing the Service Quality Model of University Dormitory in Korea” 한국공간디자인학회 논문집 11.2 pp. 41-52 (2016): 41.

장하천 , 이성필 . Developing the Service Quality Model of University Dormitory in Korea 한국공간디자인학회 논문집 [Internet]. 2016; 11( 2), : 41-52. Available from: doi:10.35216/kisd.2016.11.2.41

장하천 and 이성필 . “Developing the Service Quality Model of University Dormitory in Korea” 한국공간디자인학회 논문집 11, no.2 (2016): 41-52. doi: 10.35216/kisd.2016.11.2.41