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Usability Evaluation Methods: A Systematic Review

Ana Isabel Martins, Alexandra Queirós, Anabela G. Silva, Nelson Pacheco Rocha

Source Title: Human Factors in Software Development and Design

ISBN13: 9781466664852|ISBN10: 1466664851|EISBN13: 9781466664869

DOI: 10.4018/978-1-4666-6485-2.ch013

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MLA

Martins, Ana Isabel, et al. "Usability Evaluation Methods: A Systematic Review." Human Factors in Software Development and Design, edited by Saqib Saeed, et al., IGI Global, 2015, pp. 250-273. https://doi.org/10.4018/978-1-4666-6485-2.ch013

APA

Martins, A. I., Queirós, A., Silva, A. G., & Rocha, N. P. (2015). Usability Evaluation Methods: A Systematic Review. In S. Saeed, I. Bajwa, & Z. Mahmood (Eds.), Human Factors in Software Development and Design (pp. 250-273). IGI Global. https://doi.org/10.4018/978-1-4666-6485-2.ch013

Chicago

Martins, Ana Isabel, et al. "Usability Evaluation Methods: A Systematic Review." In Human Factors in Software Development and Design, edited by Saqib Saeed, Imran Sarwar Bajwa, and Zaigham Mahmood, 250-273. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6485-2.ch013

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Abstract

This chapter aims to identify, analyze, and classify the methodologies and methods described in the literature for the usability evaluation of systems and services based on information and communication technologies. The methodology used was a systematic review of the literature. The studies included in the analysis were classified into empirical and analytical methodologies (test, inquiry, controlled experiment, or inspection). A total of 2116 studies were included, of which 1308 were classified. In terms of results, the inquiry methodology was the most frequent in this review, followed by test, inspection, and finally, the controlled experiment methodology. A combination of methodologies is relatively common, especially the combination of test and inquiry methodologies, probably because they assess different but complementary aspects of usability contributing to a more comprehensive assessment.

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Usability Evaluation Methods: A Systematic Review

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