Reducing Patient Delays in a Day Surgery Unit of a Hospital

Reducing Patient Delays in a Day Surgery Unit of a Hospital

Victoria Hanna, Kannan Sethuraman
Copyright: © 2008 |Pages: 7
ISBN13: 9781599048895|ISBN10: 1599048892|EISBN13: 9781599048901
DOI: 10.4018/978-1-59904-889-5.ch141
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MLA

Hanna, Victoria, and Kannan Sethuraman. "Reducing Patient Delays in a Day Surgery Unit of a Hospital." Encyclopedia of Healthcare Information Systems, edited by Nilmini Wickramasinghe and Eliezer Geisler, IGI Global, 2008, pp. 1130-1136. https://doi.org/10.4018/978-1-59904-889-5.ch141

APA

Hanna, V. & Sethuraman, K. (2008). Reducing Patient Delays in a Day Surgery Unit of a Hospital. In N. Wickramasinghe & E. Geisler (Eds.), Encyclopedia of Healthcare Information Systems (pp. 1130-1136). IGI Global. https://doi.org/10.4018/978-1-59904-889-5.ch141

Chicago

Hanna, Victoria, and Kannan Sethuraman. "Reducing Patient Delays in a Day Surgery Unit of a Hospital." In Encyclopedia of Healthcare Information Systems, edited by Nilmini Wickramasinghe and Eliezer Geisler, 1130-1136. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-889-5.ch141

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Abstract

In this article, we illustrate the relevance of queuing theory principles to the healthcare sector through a case study of a day surgery unit in a hospital in Melbourne, Australia. The hospital has an acknowledged problem: patients are spending longer-than-anticipated periods of time in the day surgery unit, and they are facing excessive waiting times at all stages of their healthcare delivery process. The hospital is operated on a not-forprofit basis, and the executive board members are keen to understand the root causes of the problem, so they can direct their investment in the system to improve its responsiveness.

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