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Exploring the Impact of Web 2.0 on Knowledge Management

Exploring the Impact of Web 2.0 on Knowledge Management

Thomas Bebensee, Remko Helms, Marco Spruit
Copyright: © 2012 |Pages: 27
ISBN13: 9781613501955|ISBN10: 1613501951|EISBN13: 9781613501962
DOI: 10.4018/978-1-61350-195-5.ch002
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MLA

Bebensee, Thomas, et al. "Exploring the Impact of Web 2.0 on Knowledge Management." Knowledge Management 2.0: Organizational Models and Enterprise Strategies, edited by Imed Boughzala and Aurelie Dudezert, IGI Global, 2012, pp. 17-43. https://doi.org/10.4018/978-1-61350-195-5.ch002

APA

Bebensee, T., Helms, R., & Spruit, M. (2012). Exploring the Impact of Web 2.0 on Knowledge Management. In I. Boughzala & A. Dudezert (Eds.), Knowledge Management 2.0: Organizational Models and Enterprise Strategies (pp. 17-43). IGI Global. https://doi.org/10.4018/978-1-61350-195-5.ch002

Chicago

Bebensee, Thomas, Remko Helms, and Marco Spruit. "Exploring the Impact of Web 2.0 on Knowledge Management." In Knowledge Management 2.0: Organizational Models and Enterprise Strategies, edited by Imed Boughzala and Aurelie Dudezert, 17-43. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-195-5.ch002

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Abstract

Web 2.0 and Knowledge Management (KM) have a considerable overlap. It appears promising to apply Web 2.0 applications for supporting and improving sharing and creation of knowledge. Yet, little research examining the impact of Web 2.0 on KM has been conducted. This chapter presents research examining the suitability and impact of Web 2.0 applications on KM in organizations. Two extensive exploratory case studies were conducted involving 11 interviews with key personnel of two student-run organizations. It is demonstrated how Web 2.0 applications can be used for a number of KM practices mostly related to the areas of asset management and knowledge creation and innovation. Moreover, they suggest that among all the Web 2.0 principles, User-Generated Content and Unbounded Collaboration exert the biggest influence on creating and sharing of knowledge within organizations. The study contributes to the general understanding of how Web 2.0 and KM practices can be interlinked with each other.

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