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System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation

System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation

Mike Irizarry, Mary Lind
Copyright: © 2013 |Volume: 5 |Issue: 4 |Pages: 32
ISSN: 1941-8663|EISSN: 1941-8671|EISBN13: 9781466635463|DOI: 10.4018/ijitn.2013100103
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MLA

Irizarry, Mike, and Mary Lind. "System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation." IJITN vol.5, no.4 2013: pp.21-52. http://doi.org/10.4018/ijitn.2013100103

APA

Irizarry, M. & Lind, M. (2013). System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation. International Journal of Interdisciplinary Telecommunications and Networking (IJITN), 5(4), 21-52. http://doi.org/10.4018/ijitn.2013100103

Chicago

Irizarry, Mike, and Mary Lind. "System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation," International Journal of Interdisciplinary Telecommunications and Networking (IJITN) 5, no.4: 21-52. http://doi.org/10.4018/ijitn.2013100103

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Abstract

This study demonstrates the relationship between customer perceptions of call quality and actual, objective call quality. This is important because the wireless industry invests substantially in network assets in the hopes of adding new wireless subscribers and retaining existing wireless subscribers. This research has contributed to a deeper understanding of the call quality / customer perception relationship demonstrating the need for wireless service providers to continually improve the network quality to increase customer satisfaction and customer loyalty.

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