J Korean Acad Nurs. 2013 Feb;43(1):114-122. Korean.
Published online Feb 28, 2013.
© 2013 Korean Society of Nursing Science
Original Article

Analysis of Burnout and Job Satisfaction among Nurses Based on the Job Demand-Resource Model

Young-Hee Yom
    • Red Cross College of Nursing, Chung-Ang University, Seoul, Korea.
Received July 19, 2012; Accepted November 08, 2012.

Abstract

Purpose

The purpose of this study was to examine burnout and job satisfaction among nurses based on Job Demand-Resource Model.

Methods

A survey using a structured questionnaire was conducted with 464 hospital nurses. Analysis of data was done with both SPSS Win 17.0 for descriptive statistics and AMOS 18.0 for the structural equation model.

Results

The hypothetical model yielded the following Chi-square=34.13 (p = <.001), df=6, GFI=.98, AGFI=.92, CFI=.94, RMSR=.02, NFI=.93, IFI=.94 and showed good fit indices. Workload had a direct effect on emotional exhaustion (β = 0.39), whereas supervisor support had direct effects on emotional exhaustion (β = -0.24), depersonalization (β = -0.11), and low personal accomplishment (β = -0.22). Emotional exhaustion (β = -0.42), depersonalization (β = -0.11) and low personal accomplishment (β = -0.36) had significant direct effects on job satisfaction.

Conclusion

The results suggest that nurses' workload should be decreased and supervisor's support should be increased in order to retain nurses. Further study with a longitudinal design is necessary.

Keywords
Burnout; Professional; Job satisfaction; Nurses

Figures

Figure 1
Conceptual framework.

Figure 2
Path diagram of the hypothetical model.

Tables

Table 1
Means and Correlations among Variables

Table 2
Goodness Fit Indices for the Hypothetical Model

Table 3
Standardized Direct Effect, Indirect Effect, and Total Effect in the Hypothetical Model

References

    1. Ahn SA, Yea CJ, Yeum DM. The impact of nurses' job demands, job resources, emotional labor and emotional intelligence on burnout. Soc Sci Res Rev 2011;27(4):25–43.
    1. Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA 2002;288(16):1987–1993.
    1. Bakker AB, Demerouti E, Verbeke W. Using the job demands-resources model to predict burnout and performance. Hum Resour Manage 2004;43(1):83–104.
    1. Brayfield AH, Rothe HF. An index of job satisfaction. J Appl Psychol 1951;35(5):307–311.
    1. Choi HY. In: Perfectionism tendency, social support, and burnout among counselors. Bucheon: The Catholic University of Korea; 2002.
      Unpublished master's thesis.
    1. Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. The job demands-resources model of burnout. J Appl Psychol 2001;86(3):499–512.
    1. Garrett C. The effect of nurse staffing patterns on medical errors and nurse burnout. AORN J 2008;87(6):1191–1204.
    1. Hong KP. In: An analytic study on burnout in relation with personal and job related characteristics and social support. Seoul: Yonsei University; 1985.
      Unpublished doctoral dissertation.
    1. House JS. In: Work stress and sicoal support. Reading, MA: Addison-Wesley; 1981.
    1. Jennings BM. Work stress and burnout among nurses: Role of the work environment and working conditions. In: Hughes RG, editor. Patient safety and quality: An evidence-based handbook for nurses. Rockville, MD: Agency for Healthcare Research and Quality; 2008. pp. 137-158.
    1. Jourdain G, Chênevert D. Job demands-resources, burnout and intention to leave the nursing profession: A questionnaire survey. Int J Nurs Stud 2010;47(6):709–722.
    1. June KJ, Byun SW. Nurse's burnout research throughout the past 10 years in Korea. J Korean Acad Nurs Adm 2009;15(3):305–313.
    1. Karasek RA. Job demands, job decision latitude, and mental strain: Implications for job redesign. Adm Sci Q 1979;24(2):285–308.
    1. Kim GS. In: AMOS 4: Analysis structural equation modeling. Seoul: SPSS Academy; 2001.
    1. Ko JW. The effects of personality traits on job satisfaction. Korean J Sociol 1999;33(SM):359–387.
    1. Ko JW, Seo YJ, Park HY. The effect of job stress and social support on the organizational effectiveness of hospital employees. Korean J Prev Med 1996;29(2):295–309.
    1. Laschinger HK, Grau AL, Finegan J, Wilk P. New graduate nurses' experiences of bullying and burnout in hospital settings. J Adv Nurs 2010;66(12):2732–2742.
    1. Lee KH. In: A study on the effects of burnout on job attitudes in police officers. Seoul: Dongguk University; 2008.
      Unpublished doctoral dissertation.
    1. Lee RT, Ashforth BE. A meta-analytic examination of the correlates of the three dimensions of job burnout. J Appl Psychol 1996;81(2):123–133.
    1. Leiter MP. Burnout as a developmental process: Consideration of models. In: Schaufeli WB, Maslach C, Marek T, editors. Professional burnout: Recent developments in theory and research. Washington DC: Taylor & Francis; 1993. pp. 237-250.
    1. Maslach C. Understanding burnout: Definitional issues in analyzing a complex phenomenon. In: Paine WS, editor. Job stress and burnout: Research, theory, and intervention perspectives. Vol. 29-40. Beverly Hills: Sage; 1982.
    1. Maslach C, Jackson SE. The measurement of experienced burnout. J Organ Behav 1981;2(2):99–113.
    1. Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol 2001;52:397–422.
    1. Melchior ME, Bours GJ, Schmitz P, Wittich Y. Burnout in psychiatric nursing: A meta-analysis of related variables. J Psychiatr Ment Health Nurs 1997;4(3):193–201.
    1. Park DS, Cheol HC, Jeong SH. The moderating role of emotional intelligence in the job demands-resources model of burnout. J Organ Manage 2007;31(1):69–94.
    1. Park SE, Han SJ. An empirical study on the burnout of nurses based on the job demand-control model. Korean J Hosp Manage 2006;11(2):32–60.
    1. Pines AM. Treating career burnout: A psychodynamic existential perspective. J Clin Psychol 2000;56(5):633–642.
    1. Rizzo JR, House RJ, Lirtzman SI. Role conflict and ambiguity in complex organizations. Adm Sci Q 1970;15(2):150–160.
    1. Vahey DC, Aiken LH, Sloane DM, Clarke SP, Vargas D. Nurse burnout and patient satisfaction. Med Care 2004;42 2 Suppl:II57–II66.

Metrics
Share
Figures

1 / 2

Tables

1 / 3

PERMALINK