[1]
|
U. Karmakear, “Will You Survive the Service Evolu- tion?” Harvard Business Review, Vol. 82, 2004, pp. 100-107.
|
[2]
|
P. Maglio, S. Srinivasan, J. Kreulen and J. Spohrer, “Service Systems, Service Scientists, SSME, and Innovation,” Communications of the ACM, Vol. 49, No. 7, 2006, pp. 81-85. doi:10.1145/1139922.
|
[3]
|
R. Rust, “A Call for a Wider Range of Service Research,” Journal of Service Research, Vol. 6, No. 3, 2004, p. 211. doi:10.1177/109467050463001
|
[4]
|
R. C. Basole and W. B. Rouse, “Complexity of Service Value Networks: Conceptualization and Empirical Investigation,” IBM Systems Journal, Vol. 47, No. 1, 2008, pp. 53-70. doi:10.1147/sj.471.0053
|
[5]
|
S. Alter, “Service System Fundamentals: Work System, Value Chain, and Life Cycle,” IBM Systems Journal, Vol. 47, No. 1, 2008, pp. 71-85. doi:10.1147/sj.471.0071
|
[6]
|
B. Hefley and W. Murphy, “Service Science, Manage- ment and Engineering, Education for the 21st Century,” Springer, New York, 2008.
doi:10.1007/978-0-387-76578-5
|
[7]
|
J. A. Fitzsimmons, M. J. Fitzsimmons, “Service Manage- ment: Operations, Strategy, and Information Technology,” 5th Edition, McGraw-Hill, Boston, 2006.
|
[8]
|
A. W. Brown, M. Delbaere, P. Eales, S. Johnston and R. Weaver, “Realizing Service Oriented Solutions with the IBM Rational Software Development Platform,” IBM Systems Journal, Vol. 44, No. 4, 2005, pp. 727-752. doi:10.1147/sj.444.0727
|
[9]
|
S. Dresner, “The Principles of Sustainability,” 2th Edition, EarthScan, Oxford, 2008.
|
[10]
|
A. R. Edwards, “The Sustainability Revolution: Portrait of a Paradigm Shift,” New Society Publishers, Gabriola Island, 2005.
|
[11]
|
R. H. Crawford, “Validation of a Hybrid Life cycle Inventory Analysis Method,” Journal of Environmental Management, Vol. 88, No. 3, 2008, pp. 496-506.
doi:10.1016/j.jenvman.2007.03.024
|
[12]
|
J. Guinée, “Handbook on Life Cycle Assessment: Operational Guide to the ISO Standards,” Kluwer Academic Publishers, Dordrecht, 2002.
|
[13]
|
H. Krcmar, “Informationsmanagement,” Springer, Berlin, 2010. doi:10.1007/978-3-642-04286-7
|
[14]
|
M. Halme, G. Hrauda, C. Jasch, J. Kortman, H. Jonuschat, M. Scharp, D. Velte and P. Trindad, “Sustainable Consumer Services: Business Solutions for Household Market,” EarthScan, Oxford, 2007.
|
[15]
|
J. R. Galbraith, “Organizing to deliver solutions,” Organizational Dynamics, Vol. 31, 2002, pp. 194-207.
|
[16]
|
A. Wolfson, D. Tavor, S. Mark, M. Schermann and H. Krcmar, “S3-Sustainability and Services Science: Novel Perspective and Challenge,” Service Science, Vol. 2, No. 4, 2010, pp. 216-224.
|
[17]
|
C. D. Gretchen, “Nature’s Services, Societal Dependence on Natural Ecosystems,” Island Press, Washington, 1997.
|
[18]
|
J. M. Smith, H. C. Van Ness, “Introduction to Chemical Engineering Thermodynamics,”5th Edition, McGraw-Hill, New York, 1996.
|